Privacy Policy

1. Information We Collect

We collect information necessary to provide our services and operate our business effectively.

a. Information You Provide

When you use our platform or make a booking, we may collect:

• Name
• Phone number
• Email address
• Property address and location details
• Booking information (including property size, wall condition, furnishing status, paint preferences, colours, and project requirements)
• Payment-related information necessary to process your booking (excluding full payment card details)
• Any additional information you choose to provide when communicating with us

b. Project Documentation

During the delivery of our services, we may collect photographs of your property before, during, or after the project for purposes including:

• Project planning
• Quality control
• Warranty or workmanship assessments
• Resolving customer enquiries or disputes

Where required by applicable law, we will obtain your consent before using photographs of your property for marketing or promotional purposes.

c. Automatically Collected Information

When you browse or interact with our website, we may automatically collect:

• IP address
• Device type
• Browser and operating system
• Approximate location (where enabled on your device)
• Website usage information, including pages viewed, time spent on the website, clicks, and interactions

This information helps us improve website performance, security, and user experience.

2. How We Use Your Information

We use your information only for legitimate business purposes.

This includes:

• Processing and managing bookings
• Generating quotations and pricing based on your project details
• Delivering and managing painting services
• Scheduling projects and coordinating our in-house teams
• Providing customer support
• Communicating with you via email, phone, SMS, or WhatsApp regarding your booking, project updates, invoices, refunds, customer support, and other service-related communications
• Processing payments and refunds
• Maintaining internal business records
• Improving our services, website, and customer experience
• Preventing fraud, abuse, or misuse of our platform
• Complying with legal and regulatory obligations

With your consent where required, we may also send marketing communications about our services, promotions, or offers. You may unsubscribe from marketing communications at any time.

3. Payments

Payments are securely processed by trusted third-party payment providers. We do not receive or store your full credit or debit card details. We receive only the limited transaction information necessary to:

• Confirm successful or failed payments
• Process refunds
• Manage your booking
• Maintain transaction records

Any payment information stored by payment providers is handled in accordance with their own privacy and security policies.

4. Sharing of Information

We only share your information where necessary to operate our business and deliver our services.

This may include:

• Our employees, project managers, and customer support teams
• Our in-house painting teams responsible for completing your project
• Payment providers for payment processing
• Technology providers supporting our website, hosting, analytics, communications, and business operations
• Professional advisers where necessary
• Government authorities or regulators where required by law

We do not sell, rent, or trade your personal information to third parties.

All service providers handling your information are expected to maintain appropriate confidentiality and security measures.

5. International Data Transfers

Some of our technology providers may process or store information outside the United Arab Emirates.

Where this occurs, we take reasonable contractual, technical, and organisational measures to ensure your personal information remains protected and handled in accordance with applicable data protection laws.

6. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Deliver and manage our services
• Process payments and refunds
• Maintain business records
• Comply with legal, accounting, tax, and regulatory obligations
• Resolve disputes
• Enforce our agreements

When personal information is no longer required, we take reasonable steps to securely delete or anonymise it.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Ensure our website functions correctly
• Remember your preferences
• Improve website performance
• Analyse website usage
• Enhance your browsing experience

We may also use trusted third-party analytics and advertising tools, including services such as Google Analytics, Meta Pixel, and similar technologies, to understand website usage, measure advertising effectiveness, and improve our marketing campaigns.

You may control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functionality.

8. Data Security

We implement appropriate technical and organisational measures to protect your information, including:

• Secure servers and hosting infrastructure
• Access controls
• Encryption where appropriate
• Internal data protection procedures
• Limited access to personal information by authorised personnel

While we take reasonable precautions to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information where legally permitted
• Withdraw consent where processing is based on consent
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us at:
contact@wepaintwell.com

We aim to respond to requests within a reasonable timeframe and in accordance with applicable law.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. The updated version will be published on this page with the revised "Last updated" date. Your continued use of our website or services after any updates constitutes acceptance of the revised Privacy Policy.

12. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.

13. Contact

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact us at:
contact@wepaintwell.com