Refund Eligibility
At We Paint Well, customer satisfaction is our priority. If you believe the completed work does not meet our workmanship standards, please notify us within 30 days of project completion. To help us assess your request, we may ask you to provide photographs or other supporting information.
Wherever possible, our first priority is to inspect the issue and resolve it through corrective work before considering a refund.
Refund Process
If a refund is approved following our review, it will be issued to the original payment method used for the booking. Depending on your bank or payment provider, refunds are typically processed within 30 days of approval.
Non-Refundable Items
The following payments are generally non-refundable:
- Deposits where materials have already been purchased, preparation work has commenced, or the project has been scheduled.
- Custom paint colours, tinted paints, or specially ordered materials purchased specifically for your project.
- Services that have been completed and accepted by the customer, except where covered under our workmanship guarantee.
Cancellation Policy
You may cancel your booking within 12 hours of confirmation and receive a full refund, provided that materials have not been purchased and preparation work has not commenced.
After this period, or once materials have been ordered, custom paints prepared, preparation has begun, or work has commenced, cancellation charges or deductions may apply to recover costs already incurred.
Contact Us
If you have any questions about this Refund Policy or would like to request a refund, please contact our customer support team at contact@wepaintwell.com.
Thank you for choosing We Paint Well. We appreciate your trust and are committed to delivering a professional painting experience backed by quality workmanship and outstanding customer service.